SUPPORT
Product questions, deployment incidents, security reports, and privacy requests follow different paths. That keeps urgent issues visible without asking you to paste secrets into a ticket.
PRODUCT SUPPORT
Include your workspace, app slug, deployment ID, approximate UTC time, expected result, and the smallest safe reproduction. Remove tokens, passwords, application secrets, customer data, and full logs before sending.
Public channel pendingSERVICE HEALTH
The production status page is hosted separately so it can remain reachable during a control-plane outage. It is not replaced by the application's own health response.
Off-host status pendingSECURITY & PRIVACY
Potential vulnerabilities belong in the private disclosure channel. Access, correction, erasure, portability, and objection requests belong with the privacy contact.
Report a complete production outage, cross-customer exposure, or active credential compromise as critical. Report severe degradation or blocked production deployment as high. Routine questions, isolated app failures, and feature requests are normal priority.
Small does not currently promise contractual response or resolution times. Any future support SLA must appear in an executed order form and on the service assurance page before it is marketed.